New NetSuite CRM+ Features AJAX-Powered Workflows

NetSuite Inc. announced new capabilities for its CRM product, NetSuite CRM+, featuring AJAX-powered workflows that enhance ease-of-use of marketing automation and knowledge management functionality used in customer support and customer service. These new workflows center around step-wise, user interaction and are now also supported in the new Firefox 3 web browser, along with other capabilities of NetSuite such as eXtreme list editing, rich-text editing, drag-and- drop and quick-add portlets. New features include: Step-wise Assistants for Marketing Automation - a new two-step assisted workflow for group creation allows marketers to segment and slice their target audience for focused campaign execution; Streamlined Knowledge Management for Customer Service - a new keyword search workflow is built directly into the user interface for case management to increase the speed with which customer service and customer support reps can search for and find relevant content from the knowledge store to respond to a customer service inquiry. In addition, customer service reps can now add content for inclusion in the central knowledge store with one click from information already entered on the case for the response to the customer. In addition to the workflow capabilities for NetSuite CRM+, NetSuite also announced support for Firefox 3, the latest web browser version from the Mozilla Foundation. NetSuite supports all three web browsers- Internet Explorer, Firefox and Safari - allowing customers choice when it comes to access to key business data. Support for Firefox 3 also enables more users to run their business on NetSuite since Firefox supports multiple operating systems, including Windows, Apple's OS-X and Linux. http://www.netsuite.com/