Language Weaver and empolis Integrate Automated Translation Capabilities in Search and Customer Support Applications for International Markets

Language Weaver and empolis have entered into a strategic technology agreement that will support multilingual translation of enterprise applications. empolis will integrate Language Weaver's automated translation software into its e:SLS (empolis:Service Lifecycle Suite) application for customer service and into its e:IAS (empolis:Information Access Suite) information management application for cross-lingual enterprise search. Language Weaver's automated translation software offers translations based on the statistical likelihood of the correct meanings in context. empolis has integrated the capability into its existing applications, allowing its customers to access the automated translation functionality directly. The e:SLS application supports service organizations with creation, management and retrieval of service know-how. e:SLS enables organizations to provide the correct answers to customer queries with competent and consistent results via any channel, including telephone, e-mail, fax, letter, Internet, voice self-service and technical field service. e:SLS uses a central knowledge model as the foundation for intelligent search methods. It also builds a framework for multidimensional search and navigation structures to ensure efficient and precise information access. The e:IAS information management application supports intelligent and personalized information access, as well as efficiency and effectiveness when searching and navigating, analyzing, sorting and linking information and when creating new content. With access to multilingual information via the addition of Language Weaver's automated translation software, the searches become more comprehensive and effective in decision making. http://www.empolis.com, http://www.languageweaver.com