eVergance and Baynote Partner to Bring Intent-Driven Recommendations and Social Search to Customer Service and Knowledge Management

user-pic
Vote 0 Votes  

eVergance and Baynote announced that the companies have formed a strategic partnership to deliver Baynote's recommendation and social search capabilities to customer service and knowledge management environments. In addition, eVergance will be reselling the Baynote social search and recommendation solution, and will be tailoring its KM optimization and search tuning services to offer consulting capabilities to the Baynote customer base. The firm will also be developing programs to integrate Baynote's social search and recommendations capabilities with knowledge management solutions, such as KANA IQ. Baynote enriches the search and navigation experience by learning from user behavior and the collective experiences of the online community. http://www.eVergance.com, http://www.baynote.com

No TrackBacks

TrackBack URL: http://gilbane.com/blog/mt-tb.cgi/6925

Leave a comment

Gilbane San Francisco
Join us: http://gilbanesf.com
Follow: gilbanesf on Twitter
Gilbane San Francisco 2009 conference banner

SAJAN-LOGO-with-Tagline.gif
OpenID accepted here Learn more about OpenID
Subscribe to our weekly NewsShark newsletter
* Email

* First Name

* Last Name

* = Required Field