eVergance and Baynote Partner to Bring Intent-Driven Recommendations and Social Search to Customer Service and Knowledge Management

eVergance and Baynote announced that the companies have formed a strategic partnership to deliver Baynote's recommendation and social search capabilities to customer service and knowledge management environments. In addition, eVergance will be reselling the Baynote social search and recommendation solution, and will be tailoring its KM optimization and search tuning services to offer consulting capabilities to the Baynote customer base. The firm will also be developing programs to integrate Baynote's social search and recommendations capabilities with knowledge management solutions, such as KANA IQ. Baynote enriches the search and navigation experience by learning from user behavior and the collective experiences of the online community. http://www.eVergance.com, http://www.baynote.com