Vignette Imaging and Workflow Solution Adds Email Interaction

Vignette (NASDAQ: VIGN) announced it has added email interaction capabilities to its Imaging and Workflow solution. The latest release of Vignette IDM gives organizations that handle document-driven business processes like claims processing and mortgage applications the ability to provide updates and gather supporting information via email and enforce business rules. For example, if an insurance agent requests additional information on a claim, the customer can now respond via any email-enabled device. Once a response is received, it is automatically attached to the claim file and routed back to the case officer for further processing. http://www.vignette.com