Most of us have probably encountered user guides and manuals where we would have wanted to add some clarifying points. Even more so when the manual has been translated, sometimes less than accurately (that happens).
Now here is a thought: what if a product manufacturer would put the manual on the Web in a wiki format? That way, the end users could revise the text from the actual end user point of view. Then, an experienced technical writer, editor, or translator would edit the input to produce the "final" version or print, although the process could even be continuous. The result could be a better manual and the manufacturer would get yet another contact point to customers.
A similar model is already used, e.g., in newspapers where readers can enter news through their own blogs, and editors then pick and edit the pieces to be included in the paper. So why not at least experiment with some consumer product manuals? After all, Web 2.0 is a great place to try out new ideas!
