Gilbane Webinars: January 2009 Archives

Updated April 9, 2009: View the recorded webinar.

January 27, 2009, 2:00 pm ET

When customer experience becomes increasingly important even as budgets are tightening, the SaaS value proposition--faster time to results, reduced dependency on IT resources, predictable costs--can be especially compelling. If your organization wants or needs to move ahead with web business initiatives in today's uncertain economic climate, you're probably investigating software-as-a-service solutions for web content management.

But SaaS WCM is fundamentally different from licensing software (open source or proprietary) and installing it on your own servers. Which means the process of evaluating solutions is different. It's not all apples when SaaS is on the short list, but rather apples and oranges.This webinar explores the implications for technology acquisition. How do you make a business case that enables your organization to fairly evaluate all options and make the best decision for the business?

Join us in a lively discussion with Robert Carroll from Clickability. Register today. Presented by Gilbane. Sponsored by Clickability. Based on a new Gilbane Beacon entitled Communicating SaaS WCM Value.

Tuesday, Febuary 3rd, 2009: 11am EST / 10am CST / 8am PST

In the manufacturing industry, the pace of innovation in multinational product design and engineering can create a gulf between product availability and multilingual product documentation delivery. The result can negatively affect customer satisfaction, regulatory compliance programs, and global perception of product quality.

In this webinar, you'll learn how the technical publications group at Ingersoll Rand, Club Car has closed this gap by:

• Introducing manufacturing innovation into technical publications processes.


• Collaborating with sales support to maintain and increase customer satisfaction.
  
• Automating links between authoring, localization/translation, and publishing with technologies such as XML and translation memory.


• Increasing the volume of multilingual product documentation without raising costs.

Join us to hear first-hand experience and best practices advice from Jeff Kennedy, Manager of Engineering Information and Systems at Ingersoll Rand, Club Car. Joined by Gilbane Senior Analyst Karl Kadie and Sajan Chief Marketing Officer Vern Hanzlik, this webinar discussion is a companion to Gilbane's Club Car case study.

Register today. Moderated by Gilbane Group. Hosted by Sajan.