Recently by Leonor Ciarlone

Tuesday, Febuary 3rd, 2009: 11am EST / 10am CST / 8am PST

In the manufacturing industry, the pace of innovation in multinational product design and engineering can create a gulf between product availability and multilingual product documentation delivery. The result can negatively affect customer satisfaction, regulatory compliance programs, and global perception of product quality.

In this webinar, you'll learn how the technical publications group at Ingersoll Rand, Club Car has closed this gap by:

• Introducing manufacturing innovation into technical publications processes.


• Collaborating with sales support to maintain and increase customer satisfaction.
  
• Automating links between authoring, localization/translation, and publishing with technologies such as XML and translation memory.


• Increasing the volume of multilingual product documentation without raising costs.

Join us to hear first-hand experience and best practices advice from Jeff Kennedy, Manager of Engineering Information and Systems at Ingersoll Rand, Club Car. Joined by Gilbane Senior Analyst Karl Kadie and Sajan Chief Marketing Officer Vern Hanzlik, this webinar discussion is a companion to Gilbane's Club Car case study.

Register today. Moderated by Gilbane Group. Hosted by Sajan.

Organizations are faced with critical knowledge management issues including knowledge capture, IP retention, search and discovery, and fostering innovation. The failure to properly address these issues results in companies wasting millions of dollars through inefficient information discovery and poor collaboration techniques. Today's knowledge management systems must blend social media technologies with enterprise search, access, and discovery tools to give users a 360-degree view of their information assets. This blend is the foundation for new generation knowledge management.

Moderated by Andy Moore, Publisher of KMWorld Magazine, join Senior Analyst Leonor Ciarlone and Phil Green, CTO at Inmagic for a discussion on perspectives from Gilbane's report on Collaboration and Social Media 2008, the power of Social Knowledge Networks, and an introduction to Inmagic® Presto.

Space is limited, register here!

Consistency and quality are always the goals with product support content such as technical documentation. Shorter product development cycles that result from growing business demands add to the pressure, often thwarting a documentation team's best efforts. In this global economy, pressure is further heightened by the need to add multiple language outputs to a growing list of multi-channel deliverables.

When documentation creation gets pushed to the end the product lifecycle, with translation following "somewhere" behind it, the risk of mistakes and customer dissatisfaction is high. In fact, inconsistency within source documentation leads to numerous downstream issues and costs in translation. The impact can't be underestimated as multilingual product documentation becomes more and more critical in international vertical markets.

On April 9, 2008 at 8:00 am PT/11:00 am ET/ 4 pm GMT, the Gilbane Group discusses translation-oriented authoring as a means to stop the "ripple" effects -- higher costs, poor quality, and inefficient processes -- caused by generating content without considering multilingual delivery requirements. Join us by registering here.

Today!

Join The Gilbane Group, SDL International and Interwoven to learn how Sun Microsystems used a global information management solution to deliver product information, support services, and java.com information in many languages to deliver an enhanced customer experience.

Date: 13th December, 2006
Time: 8:30 Pacific, 11:30 Eastern, 16:30 GMT, 17:30 Central Europe
Duration: 1 hour
Register here.

Are present processes slowing down your global product launches and campaigns? Do you have trouble ensuring global brand consistency across many markets and communication channels? Do you deliver a global customer experience that induces people to come back and encourages customer loyalty?

Join The Gilbane Group, SDL International and Interwoven to learn how Sun Microsystems used a global information management solution to deliver product information, support services, and java.com information in many languages to deliver an enhanced customer experience.

Date: 13th December, 2006
Time: 8:30 Pacific, 11:30 Eastern, 16:30 GMT, 17:30 Central Europe
Duration: 1 hour
Register here.

There's still time to add your voice to our survey on Content Globalization.

Thursday's Content Globalization Workflows panel includes speakers from Idiom Technologies, LISA (Localization Industry Standards Association), LinguaLinx, and General Electric.

Topics to be covered include: globalization business drivers, the impact of market consolidation, achieving process management and project management, defining "unified globalization management," and best practices. Hope to see you there!

$25 billion.
That's the cost of compliance in the U.S. Securities Industry for 2005 according to the Securities Industry Association (SIA).

59 percent.
That's the percentage of respondents to a SearchStorage.com poll that did not know if they were in compliance because they could not figure out what they have to do.

$15 million.
That's the amount Morgan Stanley was fined for failing to produce tens of thousands of e-mails during SEC investigations from December, 2000 through through July, 2005.

No wonder compliance issues today = fear. They don't have to.

Compliance is about recordkeeping. The core issue is surprisingly clear -- focus on the lifecycle of paper and electronic communications – how information is created, routed, managed, accessed and archived.

Join us tomorrow, November 9, 2006 at 11:00am EDT for my panel discussion with Omtool CTO Thaddeus Bouchard and HP Financial Services Solutions Manager Joseph Wagle to discuss how to make compliance practices a seamless part of your business processes. Register here.

Join us Thursday, November 9, 2006, 11:00 am EDT for "Eliminating the Fear Factor: Creating a Culture of Compliance."

The Gilbane Group's Leonor Ciarlone joins Omtool CTO Thaddeus Bouchard and HP Financial Services Solutions Manager Joseph Wagle to discuss how to make compliance practices a seamless part of your business processes. Webinar event hosted by Omtool.

Registration is open!