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Gilbane Complimentary Technology Showcase Pass

Gilbane technology showcase ticket

 

Can’t make all three days of the Gilbane Conference?  We’ve got plenty going on in the technology showcase too. Take advantage of our complimentary showcase pass today.

 

Your Showcase Pass Includes Access to:

  • Six Keynote Presentations
  • All Product Labs
  • Technology Showcase Area
  • Sponsor Networking Reception


Register for your free pass now

Opening Keynotes – December 3: 8:30 a.m. – 10:00 a.m.

Moderator:
, CEO, Bluebill Advisors Inc and Founder & Chair, Gilbane Conferences

Speakers:
, Head of Social Media, North America, SAP
How to Make Yourself a Content Stop on the New Buyer Journey
, Senior Director, eCommerce Platform System Management, Marriott International
Rethinking Content Delivery: Moving beyond a Traditional Web Content Management Approach
, Founder & CTO, ion interactive, inc. and Author, Chief Marketing Technologist Blog
What is a Marketing Technologist?

Opening Keynotes – December 3: 11:00 a.m. – 12:00 p.m.

Moderator:
, CEO, Bluebill Advisors Inc and Founder & Chair, Gilbane Conferences

Speakers:
, Research Director, Marketing Leaders Research Team, Gartner
Move Over Big Data – Here Comes Big Content
, Vice President and Research Director, Forrester Research
The Context Conundrum?
, Founder, Real Story Group
ShakesPoint: What the Bard Could Teach Us About SharePoint – And The Digital World

Product Labs

The Product Labs are open to conference attendees and visitors to the technology showcase free of charge, and are moderated and presented by conference sponsors. While the presentations are meant to be educational, they are typically focused on product technologies or customer case studies. They provide a good opportunity to learn more about specific products or vendors. See the schedule here.

Exhibitors

The Technology Showcase provides attendees with a central meeting place and the ability to speak one-on-one with industry-leading exhibitors while learning more about their products and services. See the exhibitors here.

Showcase Hours:

Tuesday, December 3          10:00 a.m. – 6:00 p.m.
Networking Reception         5:00 p.m. – 6:00 p.m.
Wednesday, December 4    10:00 a.m. – 2:00 p.m.

You can also still register for the full conference:

Register today and save $100. Plus, get a free Google Nexus 7 with your ConferencePlus pass

 

PLATINUM SPONSOR             GOLD SPONSORS Alfresco Software Crafter Software
Adobe e-Spirit Inc. HP Autonomy SDL Sitecore
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Appearances Matter – Simple Solutions for Creating Engaging Web Content

When not busy working with The Gilbane Conference I spend my time working as a CMS editor. As a CMS Site editor I often times feel torn between my responsibility to preserve the integrity of my employers website by focusing on the content (I.e text) and my desire to enhance the more superficial elements such as the background, graphics, and fonts. 10/10 times I choose to tweak the text as our current software has been fixed to only offer 3 color options and only one font…

While ultimately the content on a site is more important than its overall appearance, I believe that in an age where analytics show that the majority of website viewers spend an average of only 10 seconds on a site they are visiting for the first time, that appearance cannot be ignored. Those statistics are not only discouraging to the average CMS editor, but further proof that in order to make an eye catching site to get viewers to explore and spend time on your site you’re going to need a bigger arsenal then a three choice color palette.

Although many are in the same position that I am in, working on company websites that have pre-programed fonts and colors, and in some cases graphics, there are several simple ways in which to make a big statement without straying to far from what is deemed acceptable and professional by your employer.

  • Add an Infographic

 

(http://www.manmadediy.com)

Adding infographics to your website is not just an easy way to display relevant company data in an engaging manner, they are also great in adding a much needed pop of color and excitement sure to make even the most casual of browsers stop and take a look.

While several companies will make custom infographics for you company at a price there are several websites that will generate them for free. Some notable options are Visual.ly and Piktochart. If you’re feeling especially creative and have time on your hands try creating your own using PowerPoint.

 

  • Avoid large StockPhoto sites whenever possible

 

How many times have you seen a photo on a companies website that looks exactly like this. While we can appreciate the fact that somewhere out there, there may be an office full of people that are always camera ready and enjoy each others company so much that they can’t get rid of their ever present  grins, this is simply not the case for most workplaces. If possible get real photos of real people in your office, and include pictures of your headquarters as well. These are the types of photos that will engage viewers and create a certain level of trust and comfort that stock photos cannot.

  • Make your Headlines and Titles Bold.


As Simple as it may sound by making the text of your article titles and headlines bold you are  creating a natural focal point for site browsers to focus on when scrolling through your website. When there is text to focus on within a sea of words people will be able to identify the content they are looking for easier, making them more likely to read what comes after the title.

 

  • Add a Social Element


It has become the norm for companies to be connected on at least one Social Network, so there is virtually no excuse why this fact should not be advertised on your website. Add a “social bar”, a twitter feed and of course share buttons to all of your blog and article entries. People are apt to feel more comfortable sharing and reading your information when they have visual proof that other have done the same before them. The upside to this is that when people share your content on social sites, it will inevitably lead more viewers back to your web page.

Utilizing even just one of these tools is a sure to expand not just your website viewership, but also the amount of time they are browsing as well. These which will all eventually lead to increase in clients and customers!

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For more information on The Gilbane Conference please visit our website @:

http://gilbaneboston.com

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Welcome Back Real Story Group

We’re pleased to welcome back Real Story Group as an Analyst Sponsor of Gilbane Boston this year. Tony and team at the Real Story Group (previously CMS Watch) will be giving one of their popular in-depth pre-conference workshops (more details to be posted shortly), as well as participating in the main conference sessions, and in our Analyst Insight program for premium conference attendees.

See the Real Story Group Content Technology Vendor Map and find out more about a getting free sample of their research.

 

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Welcome Digital Clarity Group

As many of you may know, Scott Liewehr has been involved with Gilbane activities for years and was our lead consultant and analyst for web content management, and a contributor to our conference program, a role he will continue again this year as a chair of the Customer and Engagement track. Scott has been putting together a team to launch a new analyst firm over the last few months, and the not-so-secret effort is just now officially launched, but already busy, as the Digital Clarity Group (DCG).

Given Scott’s experience and energy level, I was gratified and a little surprised how easy it was to talk him into joining the Gilbane Group. I was gratified and not at all surprised to find he was great to work with and immediately in high demand among our customers. With the seriously impressive group of colleagues Scott has assembled Digital Clarity Group is an organization you will be hearing a lot more from and about. Congratulations and best of luck to all on the team. Below is today’s press release introducing the team and a little about their vision.

(Disclosure: In case you hadn’t noticed, DCG is an analyst sponsor of Gilbane Boston - of course!)

DCG Press Release:

Digital Clarity Group Identifies Top Trends For The Digital Enterprise

NEW YORK, June 12, 2012Engagement and control are two words driving conversations across the enterprise in 2012 and beyond. As the CIO grapples for technology governance, the CMO struggles to keep up with the chaotic changes in marketing.  Both are challenged with leveraging technology to engage, collaborate, socialize, and measure the more empowered consumer and the ever-more virtual workforce.  To meet this challenge – some clarity is needed.

Digital Clarity Group (DCG), a new research-driven advisory firm focused on helping leaders navigate the digital transformation, is celebrating its launch today by identifying several seismic trends affecting the enterprise.

Technology industry veteran Scott Liewehr is President and Principal Analyst of DCG and has assembled an extraordinary “all-star team” of experts to focus on working with business leaders on all aspects of digital transformation.  This includes advising technology vendors on how to approach this market, as well as the buyers on how to better navigate the changes. As Scott stated; “Consumers and knowledge workers alike are grabbing control of the reigns and not letting go. The combination of the social web, open standards, the cloud, and ubiquitous mobility to name just a few, represent a field of dreams for empowered audiences to both collaborate and self-satisfy. For organizations, these represent an opportunity to transform, innovate, engage and develop loyal customers and employees like never before.”

The transformation that DCG addresses is the overlap of where Innovative Change meets the Social Enterprise and Consumer Engagement, and is facilitated with Adaptive Technology.  And as part of the inaugural launch of DCG’s practice, the team has identified several seismic trends impacting leaders across these four themes.

Former Forrester Analyst, and industry veteran Tim Walters is a Partner and Principal Analyst in the new venture and also serves as Director of Research. Tim most recently led Forrester’s research on intranets/employee portals and the emerging next-generation Information Workplace.  His top transformational trend stresses a focus on an enterprise’s need for speed as opposed to “backbone technology”. “Today’s business environment is what the US military calls VUCA – Volatile, uncertain, complex and ambiguous,” said Tim. “The five-year plan is as archaic in this context as a flintlock rifle on a modern battlefield.  Agility, flexibility, and rapid response will define the winners of the next decade.  Tactics are the new strategy, and ‘business as usual’ is a terminal disease.”

Cathy McKnight is also a Partner and Principal Analyst with DCG, and comes from senior and director level consulting/advisor roles with IBM, Prescient Digital Media, and Aon Hewitt.  She identified employee engagement and empowerment as one of the largest trends impacting the enterprise.   As Cathy said, “To satisfy consumers’ growing demand for comprehensive systems of engagement companies have to completely rethink their approach to everything; operations, IT, sales, customer service, employee empowerment – everything. Success will require a long-term commitment, a full company transformation, and the willingness to embrace the disruption rather than avoid it. ‘That’s not how we do things here’ will appear on the tombstones of the hesitant and half-hearted.”

As a Partner and head of Client Services for DCG, Elise Segar brings more than 15 years of industry expertise to bear directing sales strategy with iFridge & Company, as well as RedDot and, subsequently, OpenText.  As one of the most important trends in the Digital Enterprise, Elise identified the extraordinary importance of collaboration between sales and marketing teams; balancing technology, process – and patience.  As Elise said, “today’s sales and marketing teams are armed with more technology in their quiver than ever imaginable.  Marketing teams can target and tailor messaging, and sales can track and understand relevance of message at any stage in the funnel.  But balancing the tools and the process – and allowing the right amount of adaptability for these teams to understand this context is what is critical.”

Robert Rose is a Contributing Senior Analyst with DCG and comes with a deep background and experience in web content management technology, marketing, and enterprise marketing strategy.  He’s working with DCG to help lead the Web Engagement and Experience Management research and advisory themes. The biggest trend he identified is the need for CMO’s to embrace the chaotic nature of the new consumer engagement model – and to approach technology as one would media, channels or even brand messaging.  “Technology should only be scaled where it helps to drive agility and flexibility to react more quickly,” said Robert. “Adaptability will be the new competitive advantage in marketing. The enterprise’s ability to not only be agile – but its capacity to embrace chaos and change will be critical to marketing success.”

Digital Clarity Group Research themes

Digital Clarity Group’s mission is to provide research-driven, actionable advice to business leaders who are working through the strategic application of adaptive technology.  This may come as a focus to engage employees more deeply or enable a more social and collaborative workspace – or as a way to create new digital experiences for customers and engage them more holistically.  Or, it may come as a way to use measurement techniques to draw insight into any of those areas.   In short, today’s business leader is challenged with creating innovative new strategies for navigating digital transformations.  DCG is there to provide the clearest, most pragmatic, and actionable advice to make that effort successful.

As part of its launch and the identification of these five trends, DCG invites you to a virtual “open house” for food, drink and conversation about the enterprise’s digital transformation.   Join the DCG team in New York City on June 25th at the W Hotel In Times Square.  At 2:00 PM the team plans a more formal conversation on DCG’s plans for research, and at 5:00 join the team for casual cocktails and celebration of the DCG launch.  Space will be limited so please contact DCG to reserve your place.

Contact Information

Elise Segar
Director Client Services
info@digitalclaritygroup.com
www.digitalclaritygroup.com

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One week till Gilbane Boston speaking proposals deadline!

Every year we get a last minute rush of speaking proposals for Gilbane Boston, and then… we get tons of emails asking when the deadline is, and then… we get requests for an extra day or two, and then… well, you get the picture. You’ve got a week, but why wait till the weekend!?

The deadline this year is May 14th. Here are the relevant links:

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Marketing, big data, and content

“Content” in this context means unstructured data. The need to manage unstructured data is one of the main reasons big data technologies exist – the other being the need for dealing with scale and speed. This is why it is important for us to cover at our conferences. Not every company needs to build new infrastructures around Hadoop-like technologies… yet. But marketers need to manage the mostly unstructured content that is part of their world, and also process and manage the more structured analytic data that will rapidly become “big” for even small organizations, so big data technologies need to be on marketing organizations’ radar as they continue to increase their expertise and spending on technology. See yesterday’s post on Why marketing is the next big money sector in technology.

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Mark your calendar for Gilbane Boston 2012!

Gilbane Boston content management and technologies conference bannerIt is time to mark your calendar for Gilbane Boston 2012. We will be back on Boston’s waterfront adjacent to the new “innovation district“, at the Intercontinental Boston Waterfront. The dates are November 27-29, 2012.

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Up-to-Speed Reading for Gilbane Boston: Recent Publications

Looking to make the most of your experience at Gilbane Boston 2011? Want to be current on the latest content trends and technologies? Download our recent papers, some of which you may have missed.

Smart Approaches to Managing Mobile Learning Content. Just published! Why a content strategy rather than a project mentality is the only way to take full advantage of the business performance benefits and productivity gains that are possible with mobile learning. Listen to the webinar.

Magazines at a Digital Crossroads: eCommerce and New Models for the Future. Makes the case for a growing need for contemporary eCommerce platforms to support publishers as they experiment, win, iterate, and drive their businesses into the future. Listen to the webinar.

Content, Audience, and Targeted Messaging: The Virtuous Circle of Customer Engagement. Presenting marketing messages and advertisements that are relevant at the right moment to create the tipping point from engagement to conversion.

A Fresh Look at Web Content Management: Mastering the Core Capabilities of Contemporary Platforms. The core aspects of today’s WCM systems for anyone evaluating, or reevaluating, the WCM needs of their organizations. Listen to the webinar.

Addressing Digital Product Development Risks: Best Practics for Creating Strategic Outsourcing Relationships. Digital products fail for all kinds of reasons. Poor development does not have to be one of them.

Understanding Best Practices for Profiling, Personalizing, and Targeting Next-Generation Engagment. Develop a new appreciation for the power and value of contemporary personalization, and gain an understanding of how to realize its benefits within your organization.

Global Digital Engagement: Leveragng Opportunities to Increase Impact and Reduce Complexity. How to remove the mystery and anxiety of delivering high-value interactions that lead to engagement by improving the dynamics of each.

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What’s Hot in XML? Workshop on Smart Content Describes Leading-Edge Content Applications

What is hot in XML these days? I have been to a few conferences and meetings, talked with many clients, participated in various research projects, and developed case studies on emerging approaches to XML adoption. DITA (Darwin Information Typing Architecture) is hot. Semantically enriched XML is hot. Both enable some interesting functionality for content delivered via print, on the web, and through mobile delivery channels. These include dynamic assembly of content organized into a variety of forms for custom uses, improved search and discovery of content, content interoperability across platforms, and distributed collaboration in creating and managing content.

On November 30, prior to the Gilbane Conference in Boston, Geoff Bock and I will be holding our 3rd workshop on Smart Content which is how we refer to semantically enriched, modular content (it’s easier to say). In the seminar we will discuss what makes content smart, how it is being developed and deployed in several organizations, and dive into some technical details on DITA and semantic enrichment.  This highly interactive seminar has been well received in prior sessions, and will be updated with our recently completed research findings.  More information on the seminar is available at  http://gilbaneboston.com/10/workshops.html.

By the way, t The research report, entitled Smart Content in the Enterprise, is now available at the research section at Gilbane.com. It (now available from Outsell Inc) includes several interesting case studies from a variety of organizations, and a lot of good information for those considering taking their content to the next level. We encourage you to download it (it is free). I also hope to see you in Boston at the workshop.

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Guest Post: A Marketer’s Takeaways from Gilbane San Francisco

Two weeks ago, I had the opportunity to attend Gilbane SF. The conference brought together some of the top content management people from the U.S. and internationally. Overall, one of the things I really enjoyed about the conference was the mix of people on each of the panels — you had analysts, developers and content creators responsible for developing content and building web sites.

I focused on my time on the Customers and Engagement Track and also went to a few sessions in the Content Technology Track. As expected, there was a lot of talk of Web 2.0 and how to implement social into your content management strategy. There were also several sessions examining return on investment (ROI) for implementation.
Keynotes:

  • Jeremiah Owyang from the Altimeter Group kicked off the two day conference with a presentation titled “Your Corporate Website Can be Relevant Again”. His slides and video of his keynote are now available online. Jeremiah laid out an 8-step plan on how corporate websites can evolve into social websites that integrate the social experience into their web site. The best part of his presentation, which you can see on the slides is the real-world examples of sites along each step of the integration process.
  • Jeremiah was followed by Daniel Rasmus who spoke on The Future of Collaboration. My notes from his session are available. My key takeway from Daniel’s presentation was the importance of building a collaborative process within your organization. Everyday policies, such as how workplaces are designed, are all an important part of the social culture of an organization. In simple things, like meeting planning and design, everyone should have a voice. He also spoke a bit about millenials and how to create a work environment that is both supportive of millenials, but also encourages them to knowledge share about things that they know about. [Slides]

Customers and Engagement Track:

  • Audience Engagement Frameworks Case StudiesGert-Jan Schikker from Voetbal International presented on how a leading sports magazine in Holland has incorporated social into its online presence and seen a large increase in traffic and engagement. They’ve not only added social, but they also created mobile platforms, added video and worked with their advertisers and online storefront to create custom experiences based on user data.Michael Fisher from Alterian and Steven Alessi of American Greetings Interactive gave a joint presentation about work they did around the Super Bowl. Alterian used its platform to create a campaign to show 46 different brands the value of monitoring customer sentiment. American Greetings talked about the work they have done to make the online card giving experience more interactive and allow brands to connect to consumers in a positive way. As Michael put it, the key is measurement. If you’re not measuring, there’s no way to know if you’re being successful.
  • How to Mold the Customer Experience: My favorite panel of the entire two days was moderated by Ian Truscott and had Melissa Casburn (ISITE Design) and Randy Woods (non-linear creations) speaking about creating a customer experience on your web site. The thing that made this presentation great was that Melissa and Randy had obviously worked together to build the presentation and incorporate examples from both of their work. The presentation was all about how to research your customers and build personas based on customer research and then use those personas to shape the experience on your web site. The approach to building personas is a great idea as it allows you to use aggregate data. Melissa and Randy also provided some useful information on how to get started with a limited budget and use crowdsourcing to help with the process.
  • WCM as the Digital Marketing Hub: Ian Truscott and Robert Rose gave the final panel of the two days. Being the final panel is not an enviable position as people have been sitting around for two days, but Ian and Robert brought a lot of energy and humor that kept things interesting. Ian set things up by talking about the opportunity of working with customers on your web site. They are coming to your web site because they are looking for information. You have a chance to engage with them, but it’s a brief opportunity and you need to make the most of it. Ian shared an awesome anecdote about a small town men’s suit shop business owner and how he knows how to ask the right questions to provide a custom experience for each person that walks in the door.Robert followed Ian and gave some great real-world examples about how web content management relates to online marketing. Back in the early days of web development, the process was owned by the IT / Tech departments, but your corporate website is really a marketing tool. Marketers need to have the ability to be creative and be able to try things (either A/B testing or multivariate testing) without having to go through a long and involved process. Robert gave a list of things that people could start doing immediately to help separate the marketing process from the technology process.

More detailed notes from these sessions and the others I attended can be found on my blog.

My thanks to Gilbane San Francisco and Robert Rose, who gave me one of his speaker passes to the conference. I’m already looking forward to attending Gilbane Boston later this year.

Sue Anne Reed
http://www.sueannereed.com

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